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Mon, Jun 17

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Pearland Town Center Mall

Customer Centricity in Small Retail

Discover practical strategies to elevate your customer experience and drive sales success

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Customer Centricity in Small Retail
Customer Centricity in Small Retail

Time & Location

Jun 17, 2024, 5:00 PM – 6:00 PM

Pearland Town Center Mall, 11200 Broadway St #1190, Pearland, TX 77584, USA

About the event

What You'll Learn:

Your Experience as a Customer: Reflect on personal customer service experiences and extract valuable lessons.

Understanding Customer Pain Points: Identify and address common customer frustrations to enhance satisfaction.

Segmenting Customers: Tailor your strategies to meet the diverse needs of different customer groups.

Personalization: Implement techniques to offer personalized products and services.

Customer Feedback: Utilize feedback to continuously improve your offerings.

Customer Experience (CX): Create seamless and positive experiences across all touchpoints.

Company Culture: Foster a culture that prioritizes customer satisfaction.

Hiring the Right Personnel: Learn strategies for building a diverse and effective team.

Employee Training: Empower your staff to deliver outstanding customer service.

Technology and Tools: Leverage CRM systems and advanced technologies to enhance customer understanding and service.

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