Customer Centricity in Small Retail
Mon, Jun 17
|Pearland Town Center Mall
Discover practical strategies to elevate your customer experience and drive sales success


Time & Location
Jun 17, 2024, 5:00 PM – 6:00 PM
Pearland Town Center Mall, 11200 Broadway St #1190, Pearland, TX 77584, USA
About the event
What You'll Learn:
Your Experience as a Customer: Reflect on personal customer service experiences and extract valuable lessons.
Understanding Customer Pain Points: Identify and address common customer frustrations to enhance satisfaction.
Segmenting Customers: Tailor your strategies to meet the diverse needs of different customer groups.
Personalization: Implement techniques to offer personalized products and services.
Customer Feedback: Utilize feedback to continuously improve your offerings.
Customer Experience (CX): Create seamless and positive experiences across all touchpoints.
Company Culture: Foster a culture that prioritizes customer satisfaction.
Hiring the Right Personnel: Learn strategies for building a diverse and effective team.
Employee Training: Empower your staff to deliver outstanding customer service.
Technology and Tools: Leverage CRM systems and advanced technologies to enhance customer understanding and service.